Respondus LockDown Browser and Respondus Monitor (2023)

Respondus LockDown Browser and Respondus Monitor (1)

Your professor may wish to secure an assessment with the Respondus LockDown Browser for proctored environments or with Respondus Monitor for non-proctored environments. Read this page to answer questions about this proctoring tool and service or view this quick start guide as a resource over Respondus LockDown Browser and Monitor.

Watch this brief introduction about the browser and the online proctoring solution.

Questions on any of the products may be answered by contacting Instructional Technology and Distance Education Services at elearning@tamiu.edu or 956-326-2792.

Installing the Respondus LockDown Browser

The Respondus LockDown Browser may be installed on any Windows or Mac computer.

Access through Respondus LockDown Browser App on iPad. If you wish to use an iPad for a Respondus LockDown Browser-enabled test, please contact your instructor for permission to access the test through an iPad. Instructors will need to enable a setting to allow this type of access. If approved and enabled by your instructor, visit this page for a guide on how to use the iPad with the LockDown Browser app.

Click here for additional information on System Requirements.

About Respondus LockDown Browser and Respondus Monitor

Learn more about Respondus LockDown Browser and Respondus Monitor through these general questions about these products.

Quick Start Student Guide

Visit the Quick Start Student Guide for an overview on how to use Respondus LockDown Browser and Respondus Monitor.

Respondus LockDown Browser

+ What is the Respondus LockDown Browser, and how will I know if I need it?

Respondus LockDown Browser is a locked browser for taking tests in Blackboard Learn. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires that Respondus LockDown Browser be used, you will not be able to take the test with a standard web browser.

A test requiring this browser will normally state "- Requires Respondus LockDown Browser" in the title of the test link.

+ What is the cost for Respondus LockDown Browser?

There is no cost associated with the use of Respondus LockDown Browser by itself. A fee is only linked if a test requires Respondus Monitor. See section below.

+ Which operating systems are compatible with Respondus LockDown Browser?

(Video) Preparing an Exam for Use with Respondus Monitor and LockDown Browser

The Respondus LockDown Browser may be installed on any current version of Windows, Mac, or Chromebook computer.

Access through Respondus LockDown Browser App on iPad. If you wish to use an iPad for a Respondus LockDown Browser-enabled test, please contact your instructor for permission to access the test through an iPad. Instructors will need to enable a setting to allow this type of access. If approved and enabled by your instructor, visit this page for a guide on how to use the iPad with the LockDown Browser app.

Click here for additional System Requirements.

+ How do I open the Respondus LockDown Browser?

On a computer (PC or Mac) with Respondus LockDown Browser installed, locate the icon for the LockDown Browser. It may appear like the following:

Respondus LockDown Browser and Respondus Monitor (2)

Double-click on the icon, and proceed with logging into Blackboard to take your test. If any messages appear to close open applications, agree to close these applications so you may proceed to Blackboard within the LockDown Browser.

+ Where can I locate the Respondus LockDown Browser on the TAMIU campus?

You may find the Respondus LockDown Browser on any TAMIU lab computer, such as the computers in the Student Center Skylab or the Killam Library lab.

+ Another institution I am enrolled at uses Respondus LockDown Browser as well. Can I use the same software for both institutions?

No. The LockDown Browser download link and application are different for each institution. You will need to install Respondus LockDown Browser for each institution on your computer.

Respondus Monitor (Requires Webcam)

+ What is Respondus Monitor, and how will I know if I need it?

(Video) Introduction to Respondus LockDown Browser for Students

You may be required to use LockDown Browser with a webcam, which will record you during an online, non-proctored exam. (The webcam feature is sometimes referred to as "Respondus Monitor.") Your computer must have a functioning webcam and microphone. A broadband connection is also required.

A test requiring the LockDown Browser and Respondus Monitor will normally state "(**Webcam**) - Requires Respondus LockDown Browser" in the title of the test link.

+ What is the cost for Respondus Monitor?

This is a one-time fee of $15, valid for 12 months (365 days), for all courses or exams (at one institution) that use Respondus Monitor. You will be prompted to make the purchase the first time an exam requires the use of LockDown Browser's webcam feature. Payment can be made with PayPal, Visa or Mastercard.

+ What if I do not have access to a webcam/microphone on my computer?

Instructional Technology and Distance Education Services (under OIT), located in Killam Library Room 259, provides webcams with built-in microphones for check-out. Those that wish to check-out a webcam, must stop by the office to reserve the use of a webcam. Webcams must be returned once completed with testing. Supply is limited and is provided on a first-come-first-served basis.

+ If I purchased Respondus Monitor for a separate institution, will that include any test requiring Respondus Monitor at TAMIU?

No. Respondus Monitor subscriptions do not overlap and are purchased per institution. A subscription will need to be purchased at each institution.

FAQs and Tips on Test-Taking and Troubleshooting

The following section focuses on some frequently asked questions and troubleshooting tips over the Respondus LockDown Browser and Respondus Monitor.

+ How can I test my computer to see that everything is working properly?

After you log into Blackboard inside the Respondus LockDown Browser, you can click the information bubble, located at the top of the browser. This will take you to the "Help Center", where you can run a "Webcam Check" and a comprehensive "System Check" on your computer and browser. Read more about the Help Center here.

+ The test start page is asking for a password, but my professor states they did not require a password to begin the test. What should I do?

This normally appears when users try to access the test through a standard browser, such as Microsoft Edge, Mozilla Firefox, Safari, etc.

If your test states that it "Requires Respondus LockDown Browser," be sure you have installed the browser from the appropriate link above, and open the Respondus LockDown Browser to access your test.

(Video) How to use the Pearson Lockdown Browser and Respondus Monitor

+ I received a message to close open applications, like Siri on my computer, but I see that there are no open applications. How can I fix this issue?

Respondus LockDown Browser may give you the option to "Quit LockDown Browser," so you can close open applications manually, or the option to "Kill these applications," so that the software can do it for you.

  • Allow the program to close ("kill") the applications so that you can save time in locating and closing the applications.
  • If this does not work, close Respondus LockDown Browser to locate and manually close the application.

Additional information for closing specific programs:

+ Respondus LockDown Browser says I need to uninstall the Screencastify extension from Chrome, but I do not have this extension.

If the Screencastify extension has been removed from your browser, but Respondus LockDown Browser still presents this error message, you may need to fully uninstall Chrome.

Read the additional information from Respondus' Knowledgebase article.

+ My webcam cannot be detected.

Before taking a test requiring the use of a Webcam, run a webcam check through the Help Center to make sure you are not going to have issues at the time of your test.

In case you do encounter issues, visit these pages for troubleshooting the issue:

+ I was kicked out of my test, what should I do?

As long as "Forced Completion" was disabled by your professor on the test options, you may resume your test in the system.

It is recommended that you close the Respondus LockDown Browser immediately, restart the Respondus LockDown Browser, and resume your test in the course.

If your test is timed, the timer does not pause while you are outside of the test. Restarting must be done quickly.

(Video) Preparing an Exam for Use with LockDown Browser and Respondus Monitor

+ When should I contact my professor about issues? Contact your professor if...

  • The test is not visible at the scheduled/announced date and time.
  • The deadline of the test has passed and you no longer see the link to the test.
  • A new test attempt is needed.

+ LockDown Browser Freezes During a Test

It is recommended that you do not take a test using a wireless (Wi-Fi) connection. In case your browser freezes, read the following Knowledgebase page:

+ I use a Chromebook with the LockDown Browser extension. I see a white or "blank" screen upon starting the test. What should I do?

A blank screen indicates broken connectivity to the LMS server, such that the content from the LMS web page couldn't load into the browser. Generally, this is a factor of network or Internet bandwidth. If the student is using WiFi, they should move as close to their router or access point as possible, and close down all other open apps and Chrome tabs on the Chromebook before starting the exam.

We recommend you clear the Chrome browser's cache and cookies, restart the Chromebook, and try again. For steps on how to do this, please see:

NOTE: If the errors persist with the exam, it's likely that the above steps did not sufficiently clear out the cache/cookies, and so we recommend you install and use a separate "cookie cleaner" extension. Visit the page above to see suggestions about this extension.

+ Where can I look up additional troubleshooting tips online?

Accessibility and Privacy Statements

Students should view the statements of accessibility and privacy policies on all course technologies. We recommend instructors to provide links to this software's accessibility and privacy statements in their syllabi. Locate the updated statement links for Respondus LockDown Browser and Respondus Monitor on the following pages:

(Video) How to do the environment check for Respondus Monitor

Office of Information Technology
Instructional Technology & Distance Education Services
Killam Library, Room 259
Phone: (956) 326-2792
Fax: (956) 326-2299
E-mail: elearning@tamiu.edu

Videos

1. Online Proctoring in Blackboard Learn LockDown Browser & Respondus Monitor
(Anthology Inc.)
2. Respondus Monitor: Viewing Student Recordings
(UCA Center for Teaching Excellence)
3. Respondus Monitor From a Student's Perspective
(Instructional Technology Services)
4. Using Respondus Monitor and Respondus LockDown Browser at PCCC
(Eric Cameron)
5. Prevent Cheating during Online Exams: LockDown Browser & Respondus Monitor
(Rutgers Online Learning Conference)
6. Taking a Respondus LockDown Browser Plus Respondus Monitor Canvas Quiz Tutorial for Student
(Doctor Martin's Lectures In)
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